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Snapchat Connection Not Stable
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Nitin Mohan |
Connection to snapchat ads are not stable and we need to authorise multiple times before the data is pulled in to datastudio.
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Adela Delso
Status changed to: Closed
Adela Delso
Thanks, it looks like it is how Snapchat works, their token lasts 2hours approximately but the IT team is looking if there is a way to get the token from another place of the API that lasts longer.
Adela Delso
Hello Nitin, we are going to look at it. Is there an error message or something that appears when you try to connect that you can upload here?
Thanks
Nitin Mohan
I do not have a screenshot right now, it's the request to authorize, screenshot that I get. This happens across the day.
Nitin Mohan
Attached the error screenshot
GetOn Online Marketing
I am having this issue with the Facebook insights connector
Adela Delso
Hello, please report it via our website so our It team can look at all the details closer and give you a better solution. Here is a tutorial on how to report a query:
help.dataslayer.ai/en/article/how-to-report-an-issue-from-the-dataslayer-web-p0hfqp/
You can also chat with us via our live chat on our website.