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Unable to connect FB connector to datastudio


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Sruthy Nayakam

Community connection error and has asked to get in touch with the provider.

Connector details: Facebook:#1: Exception

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Adela Delso

Status changed to: Closed

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Adela Delso

Hello, that is a Google error. Meanwhile we have launched a new Fb conector that will be definite and you can use instead of the old one. Here is the link: datastudio.google.com/datasources/create?connectorId=AKfycbynKMMo41jZ3YAh3imCooxdKXcVSNihfmrpDSNPfGN9C29PQ_fq2knbRKFcWhr4h9Ew


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Sruthy Nayakam

Hi there, I tried this link and its still doing the error message even after refreshing the authorization.


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Adela Delso

Hello, you need to revoke the access to the old one. Search for it here: datastudio.google.com/datasources and revoke the access clicking on the three dots on the upper right corner of the connector. Once done you can access the new Fb connector here: datastudio.google.com/datasources/create?connectorId=AKfycbynKMMo41jZ3YAh3imCooxdKXcVSNihfmrpDSNPfGN9C29PQ_fq2knbRKFcWhr4h9Ew and you should be able to connect without problems.


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Sruthy Nayakam

Hi Adela, thank you for this, I can't seem to locate the old connector in datastudio. If you have access to the old connector link I can check to see if its floating around. And I still cannot access the new one unfortunately :(


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Adela Delso

Hi, we have just been told our new fb connector is approved so I think that's why the old one isn't visible anymore. Let's try this, revoke the access to the Fb connector you see here: datastudio.google.com/data?search=dataslayer and try to connect again, Please tell me if you are still having problems with it.