---
title: How to manage failed payments in Dataslayer
description: If your upgrade or auto-renewal has failed (i.e. because you have insufficient funds, your credit card has expired or the issuing bank declined it...), don't be overwhelmed! In this article, we explai
---
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April 14, 2026
# How to manage failed payments in Dataslayer
## If your Dataslayer subscription auto-renewal fails, it’s usually due to issues like insufficient funds, an expired card, or a declined transaction. This guide explains exactly how to resolve the issue and restore your plan quickly.
### Why your Dataslayer payment failed?
A failed payment can happen for several common reasons:
- Insufficient funds in your account
- Expired or outdated credit card
- Bank declining the transaction
- Incorrect billing details
**Important**
If your account has switched to the **free plan**, it is likely because your payment did not go through.
### How to renew your Dataslayer subscription?
You can update your payment and renew your plan in two ways:
**Option 1: Renew via the Dataslayer website**
Follow these steps:
1. **Log in** to the [Dataslayer website](http://dataslayer.ai) using the email owner of your subscription.
****
2. Click on your **profile picture** (top-right corner).
3. Select the **License** section from the dropdown menu.
4. Look for the payment warning message and click the **View Invoices & payment methods** button in the right corner.
5. You'll be redirected to our payment platform. Enter your updated **card details** and complete the payment.
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Once completed, your subscription will be **automatically reactivated**.
**Option 2: Renew via Email**
1. Check the **inbox** and **spam folder** of:
\- The email used for the subscription, or
\- Your billing contact email
2. Look for an email from Dataslayer containing a **payment update link**.
3. Click the link and enter your new card details. **Submit the payment** to renew your subscription.
After payment, your plan will be restored immediately.
### **Troubleshooting: Payment Renewal Issues**
Didn’t Receive the Payment Email?
If you cannot find the payment email or the link does not work:
- Contact support at **info@dataslayer.ai**
- Or use the **live chat** on the [Dataslayer website](http://dataslayer.ai)
Support can provide a new payment link or help resolve the issue.
After payment: What happens next?
- Your subscription is **automatically reactivated**.
- You regain full access to your **Dataslayer plan features**.
- No additional setup is required.
As always, please do not hesitate to contact us via our live chat on [our website](https://dataslayer.ai/?__hstc=205882892.609c93ea8042b8239c499e224c18b52a.1712818507477.1713181287827.1713258274101.5&__hssc=205882892.20.1713258274101&__hsfp=3856379180) or via [e-mail](mailto:info@dataslayer.ai) if you still have doubts or questions. We are happy to help!
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