Do you see the whole sidebar blank?

Is your sidebar blank or are you getting this error?

Don't worry, here's how to fix it.

What is the reason for this error?

This error is not related to Dataslayer. It is a Google error that happens when you use different accounts in both your browser and Dataslayer.

When this happens, please log out of all your Google accounts and try using Google Sheets with the same Google account you are logged into your browser with, and then refresh the page.

The Google Sheets account must be the same as the default Chrome account.

Pro tip: You can also avoid this Google error by opening Google Sheets or Looker Studio from an incognito window.


As always, please contact us via our live chat on our website or via email if you still have doubts or questions. We are happy to help!