--- title: Is the Dataslayer extension not working? description: Is the Dataslayer extension not working? --- [Skip to content](https://support.dataslayer.ai/does-the-dataslayer-add-on-not-work#main-content) - [English](https://support.dataslayer.ai/does-the-dataslayer-add-on-not-work) - [Español](https://support.dataslayer.ai/es/el-complemento-dataslayer-no-funciona) English Show submenu for translations [![Dataslayer](https://support.dataslayer.ai/hs-fs/hubfs/Dataslayer_New_Logo.png?height=35&name=Dataslayer_New_Logo.png)](https://www.dataslayer.ai/) Open main navigation Close main navigation - - [English](https://support.dataslayer.ai/does-the-dataslayer-add-on-not-work) - [Español](https://support.dataslayer.ai/es/el-complemento-dataslayer-no-funciona) English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge base](https://support.dataslayer.ai/?hsLang=en) 2. [Google Sheets](https://support.dataslayer.ai/google-sheets?hsLang=en) May 6, 2024 # Is the Dataslayer extension not working? If the Dataslayer's extension does not work correctly, for example, the refresh or the modify queries functions do not load the metrics or dimensions selected, it might be caused by one of these reasons: - **Changes in the subscription plan**, like upgrading your current plan. - **Changes or updates** that we may have made to the add-on. To solve this, you only have to reload the Google Sheets page or reload the Dataslayer.ai extension, by closing it and then opening it again. However, if you continue having issues with the extension you can contact us by [our website](https://dataslayer.ai/) chat or through our [email](mailto:info@dataslayer.ai). - [General](https://support.dataslayer.ai/general?hsLang=en) - [Billing & Pricing](https://support.dataslayer.ai/billing-pricing?hsLang=en) - [Data Sources](https://support.dataslayer.ai/data-sources?hsLang=en) - [Blended Connectors](https://support.dataslayer.ai/blended-connectors?hsLang=en) - [Google Sheets](https://support.dataslayer.ai/google-sheets?hsLang=en) - [Microsoft Excel](https://support.dataslayer.ai/microsoft-excel?hsLang=en) - [Spreadsheets](https://support.dataslayer.ai/spreadsheets?hsLang=en) - [Looker Studio](https://support.dataslayer.ai/looker-studio?hsLang=en) - [Big Query](https://support.dataslayer.ai/big-query?hsLang=en) - [API Query Manager](https://support.dataslayer.ai/api-query-manager?hsLang=en) - [Power BI](https://support.dataslayer.ai/power-bi?hsLang=en) - [Amazon S3](https://support.dataslayer.ai/amazon-s3?hsLang=en) - [Amazon Redshift](https://support.dataslayer.ai/amazon-redshift?hsLang=en) - [Snowflake](https://support.dataslayer.ai/snowflake?hsLang=en#main-content) - [Marketplace](https://support.dataslayer.ai/snowflake?hsLang=en#marketplace) - [Google Cloud Storage](https://support.dataslayer.ai/google-cloud-storage?hsLang=en) - [Database](https://support.dataslayer.ai/database?hsLang=en) - [Azure SQL](https://support.dataslayer.ai/azure-sql?hsLang=en) - [Azure Storage](https://support.dataslayer.ai/azure-storage?hsLang=en) - [Dataslayer Atlas](https://support.dataslayer.ai/dataslayer-atlas?hsLang=en) - [Morpheus](https://support.dataslayer.ai/morpheus?hsLang=en) - [AI Looker Studio Analyzer](https://support.dataslayer.ai/ai-looker-studio-analyzer?hsLang=en) - [Dataslayer MCP](https://support.dataslayer.ai/dataslayer-mcp?hsLang=en) - [Dataslayer GPT](https://support.dataslayer.ai/dataslayer-gpt?hsLang=en) - [Dataslayer AI Chat](https://support.dataslayer.ai/dataslayer-ai-chat?hsLang=en) [![Chill listening crop-3](https://support.dataslayer.ai/hs-fs/hubfs/Dataslayer_New_Logo.png?width=142&height=24&name=Dataslayer_New_Logo.png "Chill listening crop-3")](https://dataslayer.ai/) Dataslayer.ai: Digital Marketing Reporting Made Easy Copyright © 2026, DATASLAYER SL