In this article, we will explain everything you need to know to start working properly with our Klaviyo connector.
How does the Klaviyo connector work?
The Klaviyo connector uses an OAuth2 connection. Enter your Klaviyo account and password to be able to log in and start using the connector.
1. You can select the number of Klaviyo accounts your email can access, as permitted by your Dataslayer plan.
2. The Klaviyo API only returns the Public API Key information, so it is not possible to use the company name when connecting, but you will see the name in the "Your Accounts" section.
- Tip: Use the dimension "Account name " in the tables you make in order to differentiate the accounts.
3. Campaign metrics can only be combined with Account dimensions and Campaign dimensions.
- If you combine it with other parameters you will get an invalid combination error.
4. Campaign metrics are TOTAL metrics, so they can not be combined with Time dimensions.
5. List dimensions or Campaign dimensions may cause some discrepancies when combined with Profile dimensions, since one profile can be in more than one list, producing errors in the sums.
- For example: Imagine that you have three lists, and you have the same contact in the three lists. If you request the data at the Profile level, you will see the contact had opened the email ONE time, but if you request the data at the List level, you will see the contact had opened the email THREE times. This is external to Dataslayer and can produce discrepancies in your data.
6. The "Received Email" metric may increase the query load time if you have a lot of data.
If at any time the Klaviyo API makes changes to its operation we will keep the changes up to date.
As always, please contact us via our live chat on our website chat or through our email if you still have doubts or questions. We are happy to help!