In case you encountered an error and don't know how to report it, read the article below.
There are two ways to report an issue with one of your queries. In both of them, you must do it from our Google Sheets add-on or Excel add-in. The process will be the same for both destinations.
Let's see how to do it:
1. From the extension menu
This is the easiest way, you only have to click the message icon under the query in the extension.
A pop-up window will open where you can explain the problem you are having with your query.
2. From the Tools button
Click on the "Tools" button at the top of the sidebar and then click on the option “Report an issue with a query”. A pop-up window will open where you can explain the problem you are having with your query.
You have to make sure that your query parameters are loaded in the add-on (metrics and dimensions in rows and columns), because if not, we cannot see the query parameters and we won't find the issue. The query parameters will be loaded when duplicating or modifying the query, or once you've just made it.
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In both cases, the support team will receive all the parameters of your query.
And in less than 24 hours we will send you a response.
We won't receive your account data, we only receive the parameters which is necessary to be able to replicate your issue and solve it as soon as possible.
As always, please contact us via our live chat on our website or via email if you still have doubts or questions. We are happy to help!