--- title: "Solution to \"Could not find any of your selected parent emails\" error" description: Are you seeing this message? In this article we will explain to you how to solve it. --- [Skip to content](https://support.dataslayer.ai/solution-to-could-not-find-any-of-your-selected-parent-emails-error#main-content) - [English](https://support.dataslayer.ai/solution-to-could-not-find-any-of-your-selected-parent-emails-error) - [Español](https://support.dataslayer.ai/es/solución-al-error-could-not-find-any-of-your-selected-parent-emails) English Show submenu for translations [![Dataslayer](https://support.dataslayer.ai/hs-fs/hubfs/Dataslayer_New_Logo.png?height=35&name=Dataslayer_New_Logo.png)](https://www.dataslayer.ai/) Open main navigation Close main navigation - - [English](https://support.dataslayer.ai/solution-to-could-not-find-any-of-your-selected-parent-emails-error) - [Español](https://support.dataslayer.ai/es/solución-al-error-could-not-find-any-of-your-selected-parent-emails) English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge base](https://support.dataslayer.ai/?hsLang=en) 2. [Looker Studio](https://support.dataslayer.ai/looker-studio?hsLang=en) May 17, 2024 # Solution to "Could not find any of your selected parent emails" error ## Are you seeing this message? In this article we will explain to you how to solve it. ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2F5134c19968a6bc00%2Fplantilla-error-2_1loxs6i.png) > ### Why does it happen It is possible that your **accounts have been disconnected for security reasons** or that **your account settings have undergone some changes**. > ### How to solve it 1\. Once in the dashboard, click on **Resources** \> **Manage added data sources**. ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2F5134c19968a6bc00%2F2_jqeu1e.png) 2\. Click on Edit \> Edit Connection. ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2F5134c19968a6bc00%2F3_1z6icd.png) ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2F5134c19968a6bc00%2F4_15q3p18.png) 3\. There are two possibilities here: a. **You see the email you want to extract data from** in the Hub Accounts dropdown: **Select the Hub account** you want to extract data from and the accounts in the field below. b. **You do NOT see the email** you want to extract data from in the Hub Accounts dropdown field: Go to our [Hub page](https://app.dataslayer.ai/hub) and [refresh your account connection](https://support.dataslayer.ai/how-to-refresh-your-hub-connection-authorization?hsLang=en). Once you have done this, **repeat the steps above and select the email** you want to extract the data from in the dropdown, and the accounts in the field below. **Remember to refresh the Looker browser page once the connection has been updated in the Hub.** ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2F5134c19968a6bc00%2F5_dy1iys.png) 4\. Click on "**Reconnect**" and "Allow" in the following pop-up windows. ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2F5134c19968a6bc00%2F6_s2s5ah.png) #### Done! The message should no longer appear and you should be able to work correctly. As always, please contact us via our live chat on our [website](http://dataslayer.ai) or via [email](mailto:info@dataslayer.ai) if you still have doubts or questions. 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