---
title: "Solution to the error \"We can't process this query because all accounts you selected in the connector's configuration screen are missing\" in Looker Studio"
description: In this article, we’ll explore a specific error that can be encountered while using Looker Studio dashboards, break down its causes, and guide you step-by-step through the solution.
---
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January 9, 2025
# Solution to the error "We can't process this query because all accounts you selected in the connector's configuration screen are missing" in Looker Studio
## In this article, we’ll explore a specific error that can be encountered while using Looker Studio dashboards, break down its causes, and guide you step-by-step through the solution.
This issue typically arises when there’s a problem with the account configuration in the connector, preventing your report from processing the data correctly.
.png?width=688&height=344&name=Troubleshooting%20LS%20(2).png)
**To effectively resolve the error in Looker Studio, it is crucial to tackle the underlying issues connected to account configuration and permissions. Here are three important considerations to guide you:**
#### 1. **Verify account access**
Ensure that the **account** referenced in the error message is **currently active** and that you have **all the required permissions to access** and retrieve data from it.
**Inactive or unauthorized accounts can block data processing.**
#### 2. **Reconnect the Hub Account with the data source**
For this step, we suggest following our guide with a step-by-step explanation of[**how to refresh your Hub connection authorization**.](https://support.dataslayer.ai/how-to-refresh-your-hub-connection-authorization?hsLang=en)
#### 3\. Check the connector's configuration
Once you have confirmed that you have the *necessary account permissions* and successfully *refreshed the Hub connection*, the next step is to refresh the Looker Studio interface and navigate to the connector's configuration settings to update the connection. To do this, please follow the steps outlined below:
1. Click on **Resource -\> Manage added data sources** and click on **Edit**.
2. Then, click on **Edit Connection**.
3. In the next configuration screen, **check that the account needed is selected** and then click on **Reconnect.**
.png?width=688&height=344&name=Troubleshooting%20LS%20(3).png)
4. Allow the changes and then click on **Finish.
.png?width=688&height=344&name=Troubleshooting%20LS%20(4).png)**
Done! You should now find that the error message has been resolved and is no longer appearing.
As always, please contact us via [our website](https://dataslayer.ai/) chat or through our [email](mailto:info@dataslayer.ai) if you still have doubts or questions. We are happy to help!
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