---
title: I don’t get the same data, why is it and how to solve it?
description: There are several reasons why there may be discrepancies.
---
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May 7, 2024
# I don’t get the same data, why is it and how to solve it?
## There are several reasons why there may be discrepancies.
Before reporting the error, check the time zones, and if they are correct, also check the following:
- If you are using **Facebook**, [check attribution settings](https://support.dataslayer.ai/attribution-settings-for-facebook-in-dataslayer?hsLang=en).
- If you are using **Twitter**, [make sure you have the "Include Twitter Audience data" option enabled](https://support.dataslayer.ai/solution-to-data-discrepancy-on-twitter?hsLang=en).
- If you are using **Google Analytics**, [check out the sampling options](https://support.dataslayer.ai/what-is-sampling-in-google-analytics?hsLang=en).
#### If after performing these checks you still have discrepancies and want our technical team to review them, please follow these two steps:
#### 1. Generate a report
**To report the error** you have two options:
1. If you are using **Google Sheets**: Click on ["Report an issue with a query"](https://support.dataslayer.ai/how-to-report-an-issue-with-a-query-in-google-sheets?hsLang=en) in the Google Sheets add-on.
2. If you are using another destination: [Report from our website](https://support.dataslayer.ai/how-to-report-an-issue-from-the-dataslayer-web?hsLang=en) so that we receive the information about the query.
**Only reporting the issue is NOT enough, you must follow step 2 too.**
#### 2. Attach the following images to the report ticket.
To check if there is a data discrepancy, **we need you to send us screenshots showing the following data:**
- The **results of the query in Dataslayer.**
- The **Dataslayer query configuration** (metrics, dimensions, date ranges, options...).
- The **results** of the **same data from the original data source** (showing the correct data).
- The **configuration of that second query** to check that they are the same parameters as in Dataslayer (metrics, dimensions, date ranges, options...).
**IMPORTANT: If part of the required information is missing in the screenshots, the error cannot be checked. We must check that there is a discrepancy to make changes.**
As always, please do not hesitate to contact us via our live chat on [our website](https://dataslayer.ai/?__hstc=205882892.6526bb15cfac7d661ffbfd3c4281267e.1709723421854.1710157646057.1710161424906.10&__hssc=205882892.3.1710161424906&__hsfp=1885414922) or via [e-mail](mailto:info@dataslayer.ai) if you still have doubts or questions. We are happy to help!
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